Terms & Conditions

These Terms are a binding agreement between you and MICO360, operated by Prolens Projects LLC. They are governed by the laws of the Sultanate of Oman. Please read them carefully — by using the Service you accept the allocation of risk, limitations of liability and indemnities below.

1. Acceptance of terms

These Terms & Conditions ("Terms") are a binding legal agreement between you (the "Customer", "you", "your") and MICO360, operated by Prolens Projects LLC, a limited liability company registered in the Sultanate of Oman ("MICO360", "we", "us", "our"), governing your access to and use of the MICO360 platform, websites, mobile applications, APIs and related services (collectively, the "Service").

By accessing, registering for, or using the Service, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and any order form, plan description or addendum signed between the parties. If you are entering into these Terms on behalf of an organisation, you warrant and represent that you are duly authorised to bind that organisation.

If you do not agree to these Terms, you must not access or use the Service. Continued use of the Service after any revision constitutes acceptance of the revised Terms.

These Terms are issued in the English language. In the event of any conflict between this English version and any translation, the English version shall prevail to the maximum extent permitted by applicable law.

2. Accounts & eligibility

To use the Service, you must create an account and provide accurate, complete and current information. You are solely responsible for safeguarding your credentials and for all activity that occurs under your account.

  • You must be at least 18 years old or the age of majority in your jurisdiction.
  • You must be acting on behalf of a legally registered business or government entity in the GCC region or another approved jurisdiction.
  • You must notify us immediately at info@mico360.com of any unauthorised access, breach of security or compromise of credentials. MICO360 accepts no responsibility for any loss arising from your failure to give such notice.
  • We may suspend, restrict or terminate accounts that violate these Terms, are inactive for an extended period, or pose a security or legal risk, in each case at our sole discretion and without liability.

3. Subscriptions & billing

Paid plans are billed in advance on a monthly or annual cycle in the currency specified at checkout and are strictly non-refundable except where a refund is mandatory under the laws of the Sultanate of Oman. Fees are exclusive of all applicable taxes, duties, withholdings, VAT (Royal Decree 121/2020), bank charges and currency-conversion costs, which are payable by you in addition to the fees.

  • Free trial: We may offer a free trial. Unless cancelled in writing before the trial ends, you will be automatically charged the full subscription fee for the plan you selected.
  • Renewals: Subscriptions renew automatically for successive terms equal to the initial term unless cancelled at least 30 days before the renewal date.
  • Late payment: Overdue amounts accrue interest at the lower of 1.5% per month or the maximum rate permitted under Omani law, and we may suspend the Service without notice until amounts are paid.
  • Price changes: We may update pricing with at least 30 days' notice before the next renewal. Your continued use after the effective date constitutes acceptance.
  • Currency: Where prices are displayed in a currency other than the GCC-pegged base, the customer bears all FX risk.

Tip: You can view invoices, update payment details and cancel your plan any time from the Billing section inside your account.

4. Acceptable use

You agree not to, and not to permit any user, employee, contractor or third party to:

  1. Use the Service for any unlawful, fraudulent, infringing, defamatory, obscene, threatening or otherwise harmful purpose, or in violation of any applicable Omani, GCC or international law (including the Oman Cybercrimes Law issued by Royal Decree 12/2011 and the Electronic Transactions Law issued by Royal Decree 69/2008).
  2. Reverse engineer, decompile, disassemble, translate or otherwise attempt to extract source code, algorithms or trade secrets from the Service.
  3. Interfere with, disrupt, degrade, overload or attempt to gain unauthorised access to the Service or any related system, network or account.
  4. Upload malicious code, viruses, worms, time bombs, cancelbots, ransomware or any harmful content.
  5. Send unsolicited bulk communications, "spam" or commercial communications in violation of any applicable law through the Service.
  6. Use automated means (bots, scrapers, crawlers) except as expressly permitted by our written API terms.
  7. Resell, sublicence, white-label or otherwise commercially exploit the Service to a third party without MICO360's prior written consent.
  8. Use the Service in any embargoed or sanctioned jurisdiction, or in any way that would cause MICO360 to violate sanctions, export-control, anti-money-laundering or counter-terrorism financing laws.

Breach of this section is a material breach entitling MICO360 to suspend or terminate access immediately and without refund.

5. Your data & content

You retain all rights in the data and content you submit to the Service ("Customer Data"). You grant MICO360 a worldwide, royalty-free, non-exclusive licence to host, copy, process, transmit, display and back up Customer Data solely as necessary to provide, secure, maintain and improve the Service and to comply with applicable law.

You represent and warrant that: (a) you have all rights, consents and lawful bases required to submit Customer Data to the Service; (b) Customer Data does not infringe any third-party right or violate any law; (c) you remain the data controller for all personal data within Customer Data and have provided all required notices and consents to data subjects in accordance with Royal Decree 6/2022 (Oman Personal Data Protection Law) and any other applicable privacy law of your jurisdiction.

MICO360 will maintain commercially reasonable administrative, physical and technical safeguards to protect Customer Data, as further described in our Privacy Policy. MICO360 does not warrant the accuracy or integrity of Customer Data and accepts no responsibility for loss caused by the Customer's failure to maintain backups, exports or proper configuration.

6. Intellectual property

The Service, including all software, source and object code, designs, user interfaces, logos, trademarks, service marks, documentation, training materials, AI models, prompts and outputs of the Service, is and remains the exclusive property of MICO360 or its licensors and is protected by the Copyright and Related Rights Law of the Sultanate of Oman (Royal Decree 65/2008), the Industrial Property Rights Law (Royal Decree 67/2008), GCC trademark laws and applicable international treaties.

Except for the limited rights expressly granted in these Terms, no other rights, titles or interests are transferred or granted to you, whether by implication, estoppel or otherwise. Any feedback, ideas or suggestions you provide become the sole property of MICO360 without obligation of compensation.

7. Third-party services

The Service may, at your option, integrate with third-party services (e.g., banks, biometric devices, accounting tools, identity providers, telecom operators and AI providers). Your use of any third-party service is governed by that third party's own terms and privacy policy. MICO360 makes no warranty and accepts no responsibility for the availability, accuracy, security or legality of any third-party service, and shall not be liable for any damage caused or contributed to by such third-party service.

8. Confidentiality

Each party agrees to: (a) use the other party's confidential information only as necessary to perform under these Terms; (b) protect it with the same degree of care it uses for its own confidential information (and no less than reasonable care); and (c) not disclose it to any third party except its employees, advisers and sub-processors under written confidentiality obligations. These obligations survive termination for five (5) years (and indefinitely for trade secrets).

9. Warranties & disclaimers — provided "as is", no responsibility

The Service, the website, all content and every component thereof is provided strictly on an "AS IS" and "AS AVAILABLE" basis, without any warranty, representation, condition, undertaking or term, whether express, implied or statutory.

To the fullest extent permitted by applicable law, MICO360 (including its directors, shareholders, employees, agents, affiliates, partners, licensors and sub-processors) expressly disclaims all warranties and assumes no responsibility of any kind, including but not limited to:

  • warranties of merchantability, fitness for a particular purpose, title, accuracy, completeness, non-infringement, quiet enjoyment and system integration;
  • any warranty that the Service will meet your requirements, operate uninterrupted, be secure, error-free, free of viruses or other harmful components, or that defects will be corrected;
  • any warranty regarding the accuracy, reliability, timeliness, completeness or usefulness of any information, data, content, calculations, payroll outputs, WPS files, tax computations, regulatory returns, AI-generated outputs, reports, recommendations or results produced by the Service;
  • any warranty regarding actions, decisions, hires, terminations, payments or transactions taken by you or any third party in reliance on the Service;
  • any warranty of compliance with the labour, tax, social-insurance, immigration, Omanisation, Saudisation, Emiratisation or any other regulatory regime of your jurisdiction — the Customer remains solely responsible for verifying its own compliance.

You acknowledge that you use the Service entirely at your own risk, and that MICO360 makes no representation as to suitability for your specific business, regulatory or compliance needs. No advice or information, whether oral or written, obtained from MICO360 or through the Service will create any warranty not expressly stated in these Terms.

10. Limitation of liability — no responsibility

To the maximum extent permitted by applicable law, in no event shall MICO360, its affiliates, officers, directors, shareholders, employees, agents, licensors or service providers be liable for, and MICO360 expressly accepts no responsibility for:

  • any direct, indirect, incidental, special, consequential, exemplary or punitive damages of any kind;
  • loss of profits, revenue, goodwill, business opportunities, anticipated savings, contracts, customers or reputation;
  • loss of, damage to, or corruption of data, Customer Content, payroll files, WPS files, employee records, backups, exports, AI outputs or any derivative product;
  • fines, penalties or back-payments imposed on the Customer by any tax authority, labour ministry, social-insurance authority or other regulator, including under Omani, UAE, KSA, Bahraini, Qatari or Kuwaiti law;
  • cost of substitute goods, services or technology;
  • damages arising from third-party integrations, banks, payment processors, biometric devices, identity providers, AI providers, accounting tools, internet service providers or telecommunications carriers that connect to or interact with the Service;
  • damages caused by Force Majeure (see section 12), internet or power outages, hosting-provider failure, regulatory changes, sanctions, embargoes, wars, civil unrest, pandemics, cyberattacks, strikes or any event beyond MICO360's reasonable control;
  • damages caused or contributed to by the Customer's own acts, omissions, misconfiguration, mis-use or breach of these Terms;
  • damages arising out of or relating to your use, inability to use, or reliance on the Service — regardless of legal theory, whether in contract, tort (including negligence), strict liability, statute or otherwise, and whether or not MICO360 has been advised of the possibility of such damages.

Without limiting the foregoing, MICO360's total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort or under any other theory of liability, shall not exceed the lesser of: (a) USD 100 (one hundred United States Dollars), or (b) the amounts actually paid by the Customer to MICO360 for the Service in the three (3) months immediately preceding the event giving rise to the claim. The Customer expressly agrees that this allocation of risk is reflected in the pricing and that the limitations in this section are an essential basis of the bargain between the parties; absent these limitations, MICO360 would not provide the Service at the offered price.

To the extent any jurisdiction does not allow the exclusion of certain warranties or limitations on liability, the above limitations shall apply to the maximum extent permitted by the law of that jurisdiction, and the remainder of these Terms shall remain in full force and effect.

11. Indemnification

The Customer agrees to defend, indemnify and hold harmless MICO360 and its directors, shareholders, officers, employees, agents, affiliates, licensors and sub-processors (the "Indemnified Parties") from and against any and all claims, suits, proceedings, investigations, damages, fines, penalties, liabilities, settlements, losses, costs and expenses (including reasonable legal fees) arising out of or related to:

  • the Customer's breach of these Terms, the Privacy Policy, any order form or any representation or warranty made under them;
  • the Customer's use of the Service in violation of any applicable law (including labour, tax, social-insurance, immigration, anti-money-laundering and sanctions laws);
  • any Customer Data, including allegations that Customer Data infringes any third-party right, was processed without lawful basis or caused harm to a data subject;
  • any dispute between the Customer and its own employees, contractors, candidates or third parties relating to data, payroll, hiring, termination or HR decisions taken using the Service;
  • the Customer's negligent or wilful acts or omissions.

MICO360 will give the Customer reasonable notice of any indemnified claim and may, at its option, control the defence and settlement of any such claim. The Customer shall not settle any claim that imposes any obligation on MICO360 without MICO360's prior written consent.

12. Force majeure

Neither party shall be liable for any failure or delay in performance of its obligations (other than payment obligations) caused by circumstances beyond its reasonable control, including but not limited to: acts of God; war; civil unrest; terrorism; pandemic; epidemic; government action, decree or regulation; sanctions or embargoes; strike or labour disturbance; failure of utilities, internet, hosting providers, telecommunications, banks or payment systems; cyberattack; natural disaster; or any other event of force majeure as recognised under Omani law. The affected party shall give prompt written notice and shall use commercially reasonable efforts to resume performance.

13. Compliance & sanctions

The Customer represents, warrants and undertakes that:

  • it is not located in, organised under the laws of, or controlled by any government of any country or territory subject to comprehensive sanctions administered by the United Nations, the United States (OFAC), the European Union, the United Kingdom, the Sultanate of Oman or any other competent authority;
  • it is not a "Specially Designated National", restricted party or otherwise the target of any sanctions list, and will not provide access to the Service to any such person or entity;
  • it will comply with all applicable export-control, anti-bribery (including the Omani Anti-Corruption Law issued by Royal Decree 64/2014, the U.S. Foreign Corrupt Practices Act and the UK Bribery Act 2010), anti-money-laundering and counter-terrorism financing laws;
  • it shall not use the Service in any way that would cause MICO360 to violate any such law.

Breach of this section is a material breach entitling MICO360 to terminate immediately without refund and to report the Customer to the competent authorities. MICO360 may also suspend the Service immediately if it reasonably suspects sanctions exposure.

14. Term & termination

These Terms remain in effect for as long as the Customer accesses the Service. Either party may terminate for material breach not cured within 30 days of written notice. MICO360 may, at its sole discretion:

  • suspend or terminate the Service for convenience with 30 days' notice;
  • suspend or terminate immediately, without refund, for breach of sections 4 (Acceptable use), 5 (warranties as to Customer Data), 10 (payment in default), 11 or 13;
  • retain Customer Data for up to 90 days post-termination to allow export; thereafter MICO360 may permanently delete Customer Data without liability;
  • retain logs, billing records and other data as required by Omani law and tax regulations for up to 10 years.

Sections that by their nature should survive termination (including sections 1, 5–13, 15 and 16) shall so survive.

15. Governing law & arbitration

These Terms, and any non-contractual obligations arising from or connected with them, shall be governed by and construed in accordance with the substantive laws of the Sultanate of Oman, without regard to its conflict-of-laws principles. Reference to Omani law includes (without limitation):

  • the Commercial Companies Law (Royal Decree 18/2019);
  • the Commercial Law (Royal Decree 55/1990);
  • the Electronic Transactions Law (Royal Decree 69/2008);
  • the Cybercrimes Law (Royal Decree 12/2011);
  • the Personal Data Protection Law (Royal Decree 6/2022);
  • the Consumer Protection Law (Royal Decree 66/2014), where applicable;
  • the Arbitration Law in Civil and Commercial Disputes (Royal Decree 47/97).

Arbitration (primary forum). Any dispute, controversy or claim arising out of or relating to these Terms or the Service, including any question regarding its existence, validity, breach or termination, shall be referred to and finally resolved by arbitration seated in Muscat, Sultanate of Oman, conducted in the English language before a sole arbitrator appointed in accordance with the Arbitration Law in Civil and Commercial Disputes (Royal Decree 47/97). The award shall be final and binding on the parties.

Courts (reserved forum). Notwithstanding the foregoing, MICO360 reserves the right at its sole option to bring proceedings: (a) before the competent courts of Muscat, Sultanate of Oman, which the Customer accepts as having exclusive jurisdiction for any claim brought by MICO360; or (b) before any other court of competent jurisdiction where the Customer is located, has assets, or has caused damage, for the purposes of injunctive or other interim relief and the enforcement of judgments and arbitration awards. The Customer irrevocably waives any objection to the venue or convenience of such forums.

No class actions. To the maximum extent permitted by applicable law, the parties agree that any claim shall be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective or representative proceeding.

If you are a consumer contracting from the EU/UK and applicable law gives you mandatory rights to bring proceedings in your country of residence, nothing in this section limits those mandatory rights.

16. General provisions

  • Entire agreement. These Terms, together with the Privacy Policy, any order form, and any addenda signed between the parties, constitute the entire agreement and supersede all prior or contemporaneous communications, representations or agreements.
  • Severability. If any provision of these Terms is held invalid, illegal or unenforceable by a competent court or arbitrator, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
  • No waiver. Failure by MICO360 to enforce any right or provision shall not constitute a waiver of that right or provision.
  • Assignment. The Customer may not assign or transfer these Terms, in whole or in part, without MICO360's prior written consent. Any purported assignment in breach is void. MICO360 may assign these Terms, in whole or in part, without consent, including to an affiliate or in connection with a merger, acquisition, reorganisation or sale of business.
  • No agency. Nothing in these Terms creates a partnership, joint venture, agency, franchise, employment or fiduciary relationship between the parties.
  • Notices. Notices to MICO360 shall be in writing and sent to info@mico360.com. Notices to the Customer may be sent to the email address on file and shall be deemed received upon transmission.
  • No third-party beneficiaries. These Terms are for the benefit of the parties only and confer no rights on any third party.
  • Headings. Headings are for convenience only and do not affect interpretation.
  • Language. The English-language version of these Terms shall prevail over any translation in case of conflict.

17. Changes to these terms

MICO360 may update these Terms from time to time at its sole discretion. We will post the updated version at this URL and indicate the "Last updated" date. Material changes will be notified by email or in-product notice at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

18. Contact

Questions about these Terms? Contact us at info@mico360.com or write to:

MICO360 — operated by Prolens Projects LLC
Muscat, Sultanate of Oman

These Terms are binding on the Customer and its successors and permitted assigns. The Customer expressly acknowledges that it has read, understood and accepted the allocation of risk, the limitations of liability, the indemnities and the governing-law and arbitration provisions set out above.